DISTANCE SALES AGREEMENT
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1. SELLER
Company Name: BMC GLOBAL DIŞ TİCARET LİMİTED ŞİRKETİ
Address: Mehmet Nezih Özmen Mah. Kızıcık Sok. Sada İş Merkezi No: 20 İç Kapı No: 1, Güngören / İstanbul / Türkiye
E-mail: [email protected]
Telephone: +90 538 412 6864
Tax No.: 1781728393
MERSİS No.: 0178172839300001
Website: www.behicesaglamglobal.com
1.2. BUYER (CONSUMER)
Name / Surname / Company Name: Information provided by the BUYER at the time of order.
Address / Telephone / E-mail: Information provided by the BUYER at the time of order.
ARTICLE 2 – SUBJECT AND SCOPE
The subject of this Distance Sales Agreement is to regulate the mutual rights and obligations of the parties regarding the sale and delivery of the product(s) ordered electronically by the BUYER through the SELLER’s website, www.behicesaglamglobal.com, whose characteristics, sales price, payment and delivery information are specified at the time of order.
This Agreement applies only to products offered under the “Global Stock” option on the website and shipped from stock located in Türkiye.
This Agreement does not cover pre-order products. Terms relating to pre-order products are outside the scope of this Agreement.
ARTICLE 3 – PRODUCT, PRICE, PAYMENT AND SHIPPING
3.1. The type, category, quantity, brand/model, colour, size, sales price, any discounts, shipping/transportation fee, payment method, delivery address, billing address and total order amount of the product(s) are displayed to the BUYER before completion of the order and are electronically approved by the BUYER.
3.2. Before the BUYER completes the order, the product price, any discounts, shipping/transportation fee and the total order amount collected by the SELLER are displayed on the payment screen.
3.3. Products sold under Global Stock are shipped internationally from Türkiye.
3.4. Unless expressly stated otherwise, the shipping fee displayed on the website and payment screen covers transportation/shipping services only.
3.5. Import taxes, import VAT, customs duties, customs clearance charges, storage charges, carrier or customs brokerage fees and similar local taxes, duties and expenses that may arise in the destination country are not included in the order price or shipping fee. Whether such charges arise and their amount depend on the laws and practices of the destination country and the relevant authorities, and such charges shall be borne by the BUYER.
ARTICLE 4 – DELIVERY AND INTERNATIONAL SHIPPING
4.1. Products purchased under Global Stock are prepared from the SELLER’s stock in Türkiye and shipped to the delivery address provided by the BUYER at the time of order through an international courier.
4.2. The BUYER acknowledges that, before placing the order, the BUYER has been informed through the website about the basic characteristics of the products, price, payment terms, estimated preparation and delivery times, and shipping conditions.
4.3. The SELLER shall fulfil the order within the maximum period prescribed by applicable legislation. Delivery times stated on the website are estimates and may vary due to international transportation, customs procedures, inspections by public authorities, operations in the destination country and similar circumstances beyond the SELLER’s control.
4.4. The BUYER is responsible for providing accurate and complete information required for delivery, including name, surname, full address, postal code, telephone number and any other necessary information.
4.5. If the laws of the destination country require the BUYER to provide identification, a tax number, customs declaration or any other information/document for import purposes, the BUYER is responsible for providing the required information and documents to the relevant courier, customs authority or authorised body in a timely manner.
4.6. Subject to the SELLER’s obligations arising from mandatory law, the SELLER shall not be held responsible where delivery cannot be completed because the BUYER fails to pay notified import taxes, customs charges or other local fees; fails to provide required import information or documents; refuses the shipment; or fails to take delivery.
4.7. If the shipment is returned to the SELLER for any of the reasons stated above, outbound and return transportation costs, customs clearance costs, taxes, storage charges and similar necessary and documented expenses incurred by the SELLER may, to the extent permitted by applicable law, be deducted from any amount to be refunded to the BUYER.
4.8. If the product is to be delivered to a person or organisation other than the BUYER, the SELLER shall not be held responsible if such person or organisation refuses to accept delivery.
4.9. The SELLER is responsible for handing the products to the carrier in sound and complete condition and in conformity with the specifications stated in the order. If there is visible transportation damage to the package at the time of delivery, the BUYER should, where reasonably possible, request that the carrier prepare a damage report/record. This provision does not remove any rights of the BUYER arising from mandatory law.
4.10. If the order cannot be fulfilled on time due to force majeure, interruption of transportation, natural disaster, war, strike, decision of a public authority, extraordinary disruption caused by the carrier or a similar circumstance beyond the SELLER’s reasonable control, the SELLER shall inform the BUYER and take the necessary steps in accordance with applicable law.
ARTICLE 5 – RIGHT OF WITHDRAWAL AND GLOBAL STOCK RETURN CONDITIONS
5.1. The BUYER’s right of withdrawal and return requests shall be assessed in accordance with the applicable mandatory consumer legislation, taking into account the nature of the order and delivery.
5.2. Global Stock products are shipped internationally from Türkiye. The applicability of ordinary return/withdrawal requests to international orders shall be assessed subject to the relevant mandatory legislation and any mandatory rules applicable in the destination country.
5.3. If a product is defective, damaged, different from the product ordered, or has been sent incorrectly due to an error attributable to the SELLER, the BUYER may notify the SELLER as soon as reasonably possible at [email protected], providing the order number and, where possible, explanatory photographs. Depending on the circumstances and applicable law, the SELLER shall provide an appropriate remedy, which may include replacement, reshipment, refund or another suitable solution.
5.4. The BUYER’s statutory and mandatory consumer rights are reserved. Nothing in this Agreement shall be interpreted as excluding or restricting consumer rights that cannot be excluded or limited under applicable mandatory law.
ARTICLE 6 – PAYMENT
6.1. The order price must have been successfully paid using the payment method selected by the BUYER before the products can be shipped.
6.2. If payment is not completed, is cancelled, or is reversed or rejected by the bank or payment service provider, the SELLER shall have no obligation to ship the product.
6.3. Payment transactions are carried out in accordance with the payment methods offered on the website and the rules of the relevant payment service providers.
ARTICLE 7 – REQUESTS AND COMPLAINTS
The BUYER may submit requests and complaints regarding the order, delivery, product or this Agreement to the SELLER via [email protected] or +90 538 412 6864.
ARTICLE 8 – GENERAL PROVISIONS
8.1. The BUYER acknowledges that, before placing the order, the BUYER has read and been informed about the basic characteristics of the product, sales price, payment and delivery information and the pre-contractual information provided, and has electronically approved the order.
8.2. The information provided by the BUYER at the time of order must be accurate and up to date. Delivery delays and additional costs arising from incorrect or incomplete information shall be assessed in accordance with applicable law.
8.3. Where the SELLER offers periodic campaigns or shipping benefits on the website, the specific terms announced for the relevant campaign shall apply.
8.4. If any provision of this Agreement is invalid or unenforceable, the validity of the remaining provisions shall not be affected.
ARTICLE 9 – PERSONAL DATA AND COMMERCIAL ELECTRONIC COMMUNICATIONS
9.1. Personal data relating to the BUYER may be processed in accordance with applicable personal data protection legislation for the purposes of receiving and processing the order, carrying out payment and delivery transactions, providing customer services, complying with legal obligations and performing this Agreement.
9.2. Marketing and promotional commercial electronic communications are separate from the conclusion of this Agreement and, where required by applicable law, are subject to the BUYER’s separate consent.
ARTICLE 10 – APPLICABLE LAW AND DISPUTES
10.1. Matters not regulated by this Agreement shall be governed by the laws of the Republic of Türkiye, without prejudice to any mandatory provisions that must apply to the particular transaction.
10.2. The competent authorities and courts for disputes arising from consumer transactions shall be determined in accordance with applicable mandatory consumer legislation.
ARTICLE 11 – ENTRY INTO FORCE
Before completing the order through the website, the BUYER reads and electronically approves this Distance Sales Agreement. The Agreement is concluded electronically upon completion of the order and successful payment.
SELLER
BMC GLOBAL DIŞ TİCARET LİMİTED ŞİRKETİ
BUYER
Person identified in the order