Frequently Asked Questions

Yes. We ship internationally to many countries around the world.

Simply enter your delivery address at checkout to see the available shipping option and shipping cost for your destination before completing your order.

Shipping costs vary depending on the destination and package details.

The shipping fee is calculated according to the package and destination, rather than the value of the products in your order.

You will always be able to see the applicable shipping cost at checkout before completing your payment.

We use express shipping services provided by leading global courier companies for our international orders.

The courier company may vary depending on the shipping location and destination, allowing us to use the most suitable available service for your shipment.

Most international shipments are delivered within approximately 3–7 business days after dispatch.

Delivery time may vary depending on the destination, stock location and courier service.

We always aim to get your order to you as quickly as possible. Please keep in mind that customs procedures, public holidays or unexpected courier delays may occasionally affect the delivery time.

We prepare every order carefully before handing it over to the courier.
Regular in-stock products are prepared within the estimated processing time shown on our website.
For new-season items, preparation may take up to 10 days before dispatch.
As soon as your order is handed over to the courier and tracking becomes available, you will be able to follow its journey to you.

Once your package has been handed over to the courier and the tracking number becomes active, you will receive your tracking information.
It may take a little time after dispatch for the first tracking update to appear in the courier's system.
If you notice an unusual delay or your tracking information is not updating, you can always contact us and our team will assist you.

We accept Visa and Mastercard credit and debit cards securely through Stripe, as well as PayPal.
Available payment options may vary depending on the stock location and destination.
All online payments are processed securely through our trusted payment providers.

No. Cash on Delivery is currently not available for international orders.
All international orders are securely paid online when the order is placed.

If you need to change or cancel your order, please contact us as soon as possible.
If your order has not yet entered preparation or shipping, we will do our best to accommodate your request.
Once an order has already been prepared or handed over to the courier, changes or cancellations may no longer be possible.

Don't worry — please first check whether you received an order confirmation email from Behice Sağlam Global.
If your payment appears to have been completed but you have not received an order confirmation, please contact us with your full name, email address used for the order, payment date and amount, and payment confirmation or transaction reference.
Our team will check the payment and order status and assist you with the next steps.

To make international shopping easier, Behice Sağlam Global operates with two stock locations:
EU Stock orders are shipped from our EU warehouse in Romania.
Global Stock orders are shipped from Türkiye.
This allows us to offer more products internationally while providing a convenient EU shipping option for our European customers.

The main difference is the location from which your order is shipped.
EU Stock products are already available at our European warehouse in Romania. For customers within the EU, these orders are shipped within the European Union, so there are no additional import taxes or customs clearance charges upon delivery.
Global Stock products are shipped internationally from Türkiye. Depending on the destination country, local VAT, customs duties or other import-related charges may apply.
You can choose the stock option that works best for you before placing your order.

Simply select EU Stock / EU Warehouse on our website before browsing the products.
You will then see the items currently available at our European warehouse.
EU Stock is limited and changes frequently, so availability may differ from our Global Stock.

Because EU Stock and Global Stock products are located in different countries, they cannot be combined in the same shipment.
If you would like to purchase products from both locations, simply place two separate orders.
This ensures that each order is processed correctly according to its shipping location.

Not always.
Our EU warehouse carries selected stock, while our Global Stock offers additional product availability.

To see what is currently ready to ship from Europe, simply select EU Stock / EU Warehouse on our website.
Stock changes frequently, so we recommend checking the EU Stock section regularly.

A Pre-Order item is a product that requires a little more time before it is ready to ship.
The estimated preparation period is clearly indicated before you complete your purchase, so you know in advance that the item has a longer processing time.
Pre-Order products are normally shipped within 15 days.
If your order also contains regular in-stock products, the order may be shipped together once the Pre-Order item is ready.

No additional import taxes or customs clearance charges apply when an EU Stock order is shipped from our European warehouse to an EU destination.
VAT is already included in the displayed price.
This means you can receive your EU Stock order within the EU without unexpected import charges upon delivery.

Yes.
VAT is already included in the displayed price for EU Stock orders.
The applicable VAT is handled according to the destination country under the EU OSS system, so there is no additional VAT payment required upon delivery within the EU.

Global Stock orders are shipped internationally from Türkiye.
Depending on the regulations of your destination country, local VAT, customs duties, brokerage fees or other import-related charges may apply.

These charges are determined by the destination country's authorities and/or the courier company rather than Behice Sağlam Global.

The shipping fee paid at checkout covers the transportation of your package and does not include any destination-country taxes, customs duties or administrative charges.
We display this information clearly before purchase so that you can choose between EU Stock and Global Stock with full information about how each option works.

For Global Stock orders, the courier company or local customs authority may occasionally contact you for additional information, documentation or payment of applicable import charges.
This is a normal part of the international shipping process.
We recommend responding as soon as possible to avoid unnecessary delays.
If they require any shipment documentation from us, simply contact our team. We will provide the necessary support from our side to help the customs process move forward smoothly.

Customers placing Global Stock orders are responsible for completing the destination customs process and paying any applicable local taxes, duties and customs charges.
We strongly recommend completing the customs process when contacted by the courier or customs authority.
If a shipment is refused or left unclaimed due to unpaid customs charges, it may be abandoned or disposed of by customs, as international return procedures can be costly and complex.
In such cases, the order is non-refundable and no refund can be issued.
If you experience any difficulty during the customs process, please contact us before refusing or abandoning the shipment. Our team will do its best to assist you with the information or documentation you may need.

Return conditions depend on the stock location from which your order was shipped.
EU Stock: You may request a return within 14 days of receiving your order. Return shipping costs are the customer's responsibility. Once your return reaches us and is approved, the eligible product amount will be refunded.
Global Stock: Due to international customs procedures, returns are not accepted for orders shipped directly from Türkiye.
Of course, if you receive an incorrect or defective product, please contact us. We will review the issue and assist you with the appropriate solution.

If you would like to exchange an item, please contact us before sending anything back.
Exchange possibilities depend on the stock location, destination and availability of the requested product.
Our team will check the available options for your order and guide you accordingly.

Please contact us as soon as possible.
Send us your order number together with clear photos or videos showing the product and the issue.
We will review the situation carefully and assist you with the appropriate solution.
Our priority is to make sure that any issue with your order is handled properly.

If your tracking information has not been updated for an unusual period, please contact us.
Our team will contact the courier company and follow the investigation on your behalf. We will keep you informed while the shipment is being investigated.
If the courier officially confirms that your shipment has been lost, we will either send you a replacement for the same item or issue a full refund.
We will stay in contact with you throughout the process and assist you until the issue is resolved.

Please make sure your delivery information is complete and correct before placing your order.
If you notice a mistake afterwards, contact us as soon as possible.
If your package has not yet been dispatched, we will do our best to update the address for you.
Once the package has been handed over to the courier, an address change cannot always be guaranteed and the courier may apply an additional charge.

Our products follow EU sizing.
To help you choose your size with confidence, measurements for the displayed size are provided on individual product pages whenever available.
There is generally approximately 2–3 cm difference between sizes, although this may vary slightly depending on the fabric and cut.
STD / One Size means that the product is designed to comfortably fit a range of sizes.

We recommend checking the measurements provided on the product page and comparing them with a similar item you already own.
Because fit can vary depending on the fabric, design and cut, measurements are usually the best guide when choosing your size.
If you are still unsure, feel free to contact us before placing your order. We will be happy to help you choose the most suitable size.